Refund Policy

Effective for new subscriptions and purchases from October 31, 2026. Previously accepted terms remain unchanged.

Try Before You Buy

AI Assistant and Script IDE offer full-version 14-day Gateway trials. Diagnostics is Coming Soon. Create an account and verify your email to request a trial. The 14 days start at first successful online Gateway activation. Each module allows one trial per Gateway; connected Designers share its fixed expiry. Existing workstation trials retain their original binding and expiry.

Use the trial to check the module against your project and system requirements before purchasing.

All Sales Are Final

AI Assistant subscription payments are non-refundable, except where required by law. Cancel anytime in your account using Manage billing. Cancellation takes effect at the end of the paid period. No refunds for partial periods.

Perpetual license purchases are non-refundable, except where required by law. We do not offer a money-back period after purchase. Maintenance renewal payments are also non-refundable, except where required by law.

This policy does not limit statutory rights that cannot be excluded, including any applicable remedies for faulty or misdescribed digital content. A trial does not waive those rights.

Administrative Exceptions

The following exceptions apply to perpetual license purchases, including Script IDE. They do not apply to AI Assistant subscriptions. Statutory rights remain unchanged.

Accidental duplicate purchases may be refunded within 30 days if the duplicate license has not been activated or used. Incorrect license or edition purchases may be exchanged within 14 days of purchase. The incorrect entitlement will be revoked, and any price difference will be charged or refunded.

These exceptions are reviewed manually through support@s5modules.com; refunds and exchanges are not automatic. Eligibility is determined by the date you submit your request, not by when we finish reviewing it. For a duplicate-purchase refund, we review the available activation records together with your confirmation that the duplicate license was not activated or used. An exchange keeps the original purchase's maintenance expiration date; it does not restart the included 12 months of updates and support. A refunded or exchanged entitlement is revoked, and you may not keep using both licenses. Approved refunds are returned to the original payment method.

Purchase Support

To request a refund or exchange under these exceptions, or for a billing error or a request covered by statutory rights, email support@s5modules.com from your account email with your order reference, the product and license type, and a short description of the problem. Do not email passwords, API keys, or license keys.

Earlier purchases remain subject to the policy in force when they were made. Separate written agreements retain their agreed terms.